Returns & Exchanges

We want you to feel confident and comfortable in your Beyond Nine pieces, which is why we offer a 28-day return window for all unworn items in their original condition. Whether you need a different size or a full refund, our streamlined process ensures your sustainable wardrobe journey remains stress-free.

1

Start Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Pack Your Items

Place the items in their original packaging, ensuring all tags are attached and the garment is in its original, unworn condition.

3

Ship It Back

Generate your prepaid shipping label through the portal, attach it to your parcel, and drop it off at your nearest authorized collection point.

4

Receive Your Refund

Once our team receives and inspects your return, we will process your refund or exchange within 7-10 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing